Capacity and Workforce Management

Predictive Analytics for Hospital Capacity Planning and Demand-Driven Staffing

McKesson Capacity Planner™ is a predictive analytics tool that enables you to forecast patient demand far enough in advance so you can align capacity and staffing resources with only minor tweaks on any given day. Aligning resources in this way is the key to optimizing patient throughput.

McKesson Capacity Planning Data Organization

McKesson Capacity Planner Can Help Your Organization

  • Make strategic decisions regarding enterprise capacity and analyze the impact of those decisions on financial and operational performance
  • Reduce labor costs and variability while enabling resource owners to justify staffing decisions and budget variances
  • Reduce average length of stay and wait times
  • Increase staff satisfaction and reduce turnover by allowing proactive scheduling
What if you could accurately predict patient demand days—or even weeks—in advance and align that forecast with capacity and staffing to help optimize patient throughput? How would that change a typical day for everyone involved in patient care?

Hospital Capacity Planning and Patient Demand Forecasting with McKesson Capacity Planner

  • Three years of historical admissions, discharge and transfer data are used to develop a base patient demand forecast for the year.
  • Healthcare-specific algorithms are applied to the base forecast. They account for variations such as day of the week and local and seasonal events (e.g. flu season duration and severity).
  • Input from your clinical experts regarding patient demand is incorporated. This feedback is essential for reconciling historical experience with emerging care and reimbursement models.
  • Care pathways are leveraged to forecast the impact of your emergent and scheduled surgeries on your ORs and inpatient units.

In this way, McKesson Capacity Planner can predict scheduled and unscheduled demand with a 95% accuracy rate one month out and a 97% accuracy rate one week out. It then leverages that forecast to predict capacity and staffing requirements well enough in advance that you can proactively address them without scrambling to find available staff with the right credentials.

Key Features of McKesson Capacity Planner

Performance Monitoring

Any plan is only as good as the assumptions used to create it—and the ongoing effort to measure performance against it. McKesson Capacity Planner provides the tools to monitor progress against forecasts and adjust as necessary to stay on course. Reports for monitoring performance enable you to compare targets against:

  • Actual acute and elective occupancy
  • Scheduled staff
  • Hours per patient day
McKesson Capacity Planner's dashboard lets you view your actual and projected patient demand against capacity and planned staffing. You can quickly see where you will be understaffed or over capacity—and plan accordingly.
Scenario Modeling

Once a base forecast has been developed, it must be refined by operational staff that can identify upcoming changes that will impact it.

Scenario modeling enables planners to make global adjustments to variables such as inpatient/outpatient mix or length of stay, as well as date-range specific adjustments around seasonal or community events. By combining arrival data with predictive analytics about expected patient movement, a simulation can be developed to model and assess the impact of various scenarios.

Discharge Targeting

McKesson Capacity Planner helps frontline staff work toward daily discharge targets by providing today's hourly arrival and departure information by planning group or specialty. The "Today's Ins and Outs" dashboard charts actual versus projected patient activity as the day progresses.

A cumulative view of actual versus projected patient activity for the day allows easy identification of variances and the opportunity for early intervention to meet admission, discharge or other targets.
Operating Room (OR) Optimization

An integrated approach to smoothing the OR schedule is critical to achieving long-term gains.

  • By easing pressure both upstream in the ED and downstream on inpatient units, smoothing the OR schedule can help improve enterprise-wide flow, quality and efficiency while also enabling higher surgical volumes

You must be able to predict scheduled and emergent demand by procedure, so that you both increase operating room efficiency and align resources in affected units.

Integration with ANSOS One-Staff

The staffing requirements produced by McKesson Capacity Planner can be passed to healthcare staffing software such as ANSOS-One-Staff™.1 Dynamic core coverage for each day, unit and shift over the next 3-5 days is adjusted based on the forecast. Finally, today's schedule may be adjusted based on real-time acuity values culled from patient assessments and used to calculate staff workloads. Long-term, date-specific forecasts from McKesson Capacity Planner also replace core coverage targets in ANSOS One-Staff. The result is consistently accurate acuity-based schedules that reflect equitable workloads.

Accelerate Outcomes Achievement with McKesson Business Advisor Services

McKesson business advisors use our proprietary Outcomes Achievement Framework™ to ensure that you achieve rapid time to value from your IT investment. Their expertise with McKesson Capacity Planner and hospital capacity planning can help your organization:

  • Build a framework that defines expected outcomes, establishes metrics and milestones and creates a data-driven culture
  • Leverage dashboards to understand what you can do today to prepare for tomorrow
  • Understand how patient demand forecasting and demand-driven staffing can be used to help limit budget variances while preserving safe staffing levels

McKesson's team of business advisors has decades of operational experience in quality improvement, business processes, clinical management and applied analytics. They are high-touch resources who not only support the technical implementation of your solutions but also provide coaching to help drive cultural and behavioral change.

1. Although McKesson Capacity Planner is designed to work with any staff scheduling system, it is integrated and optimized with ANSOS One-Staff. This integration enables predicted staffing requirements to be continuously fed into the scheduler.