iKnowMed Generation 2 Read Only Frequently Asked Questions

Updated September 2024

The iKnowMed Generation 2 Read Only environment allows you to view charts and other patient data when the production environment is not available, enabling you to continue engaging with patients until the system is restored.

The Read Only environment provides access to a back-up of the production system from the prior day. It is intended to be used when iKnowMed is unavailable, not as alternative access for production.

Practices in The US Oncology Network can access the Read Only environment using the desktop icon. All practices can access the Read Only environment using the following URL and entering their current credentials: https://msh-readonly.mckesson.com/ehr/.

You can identify the Read Only environment by the red Read Only banner, navigation bar and drop-down menu.

 

The system is refreshed each evening. Occasionally, there are exceptions to this regular schedule.

For example, if the system is updated on a Saturday, data will not be refreshed until the following Tuesday.

No, the Read Only environment allows you to view patient information. All changes must be made in production. Any data added, updated, or deleted in the Read Only environment will not be updated in production. There are rare circumstances where it may appear that you can make changes. However, those changes will not be synchronized to the production environment. The information will not be saved the next time the Read Only environment is refreshed.

Read Only environment permissions reflect your permission settings in iKnowMed. If a permission in iKnowMed is marked as None, you won’t have View permission in the Read Only environment.

You will only see information that has a View option in Users > Permission. The table below provides a list of features with a View option. If you have a question about what permissions are specifically available to you, please contact your local practice administrator.

Features with View Option
Patient Chart Other

  • Chart Summary Library

  • Interval Summary

  • Clinical Profile

  • Demographics

  • Documents

  • Flowsheet

  • Results

  • General: Dashboard Library

  • General: Visit List

  • Worklist Queues: Unified Sign Queue

  • Admin: External Providers

  • Admin: Users

  • Admin: User Profiles

  • Manage: Clinical Trials

Practice Administrator functionality, such as password resets, unlocking accounts, and inactivating accounts, is not available in the Read Only environment. Please contact the Technical Support team or your Ontada Technology Account Manager for assistance.

If you click on something that is not supported in the Read Only environment, a permissions error will appear. Even though the error references permissions, it is not something that can be changed in the Read Only environment. The images below show two examples.

Information normally found on the Nursing Care tab can be accessed by running the Nurse Note report on the Flowsheet tab.

Unified Sign Queue is the only queue available in the Read Only environment. If you don’t have access to the Unified Sign Queue, please contact your practice administrator. For additional information on the Unified Sign Queue, please watch the short video below.

It’s important to remember that any actions taken in the Read Only environment will not be saved to the production environment.

In the Read Only environment, users can print reports and view audit details. However, all change options are disabled.

Read Only is designed for desktop computer use. It is not designed for use from a mobile device.